alaturkacruises.com - gulet cruises | alaturkaturkey.com - turkey tours

Frequently Asked Questions

1. WHAT IS THE BOOKING MANAGER?

The Booking Manager is a one-stop shop for all of your Turkey travel needs, whether you are after a cruise, overland tours throughout Turkey, accommodation or transfers.  Alaturka owns, runs and can offer all of the above services.

2. WHAT SERVICES CAN I BOOK USING THIS PROGRAM?
The Booking Manager has been specifically designed to ensure our customers can make their reservations / bookings easily. The following services can be booked using this program:

Cruises: All AlaTurka cruises can be booked via Booking Manager. Our itineraries can be found on
www.alaturkacruises.com

Accommodation: Whether you’re staying in one of AlaTurka’s hotels / guesthouses, or affiliates in another city, Booking Manager can assist with ensuring you have a bed when needed: http://www.alaturkaturkey.com/index.php?view=hotel-hostel-guest-house-pension-cave-rooms-accommodation-turkey

Tours: All AlaTurka tour programs can be booked via Booking Manager. Itineraries can be found on http://www.alaturkaturkey.com

Transfers: Whether you need to be picked up or dropped off (or both) at any airport, or even wish to book a private transfer between cities, Booking Manager can make your life easy.
3. IS ALATURKA A TRAVEL AGENCY?
AlaTurka is a Turkish based travel and yachting company, who has been organizing tours / cruises for many years. The firm has expanded rapidly over the past few years, and has been offering new tour programs / itineraries to continue providing best in class services.

Alaturka hold full licenses of / Member of:
TURSAB - Association of Turkish Travel Agencies – Class A License (No 6472)
ASTA - American Society of Travel Agents
DTO - Turkish Chamber of Shipping
4. HOW DOES BOOKING MANAGER WORK?
The Booking Manager is a simple and easy way to plan, book and pay for your travel, ensuring your time spent in Turkey is most enjoyable. Firstly, you will need to select the ‘services’ you wish to book (or enquire) before pressing ‘continue’. You will then be shown a summary of your selections under ‘My Cart.’ Once you proceed further, you will be asked to enter your personal details. Upon reaching Step 4 ‘Complete’ you will be asked to make a deposit, or payment in full. After payment has been made, you will receive confirmation via email, providing explicit instructions on meeting points, addresses, etc (depending on what you have booked.)

If you wish to just make an enquiry, we will provide you with a response as soon as possible.
5. WHEN WILL I RECEIVE MY TICKETS AND ITINERARY?
You will receive your tickets and itinerary after payment has been received and the booking is finalized.  You will only receive an itinerary if you have booked a tour such as Gallipoli & Troy, Cappadocia etc.  The cruises, transfers and accommodation will not require an itinerary.  If you would like more information on the highlights and sights of your chosen cruise/accommodation etc, please visit www.alaturkacruises.com or www.alaturkaturkey.com or www.fethiyeguesthouse.com
6. WHAT IS THE DIFFERENCE BETWEEN THE DOOR TO DOOR AND SEMI DOOR TO DOOR TOURS?
AlaTurka also operates a bus service between certain cities in Turkey, as follows:
- Istanbul-Gallipoli-Ephesus (and also in reverse)
- Selcuk-Pamukkale-Fethiye (and also in reverse)
- Cappadocia Tours
- Mt Nemrut and SanliUrfa Tours

The full door-to-door service is when we pick you up from your hotel, and drop you at the doorstep of your next accommodation.  Sometimes, we are unable to do this with our own bus, so you will be required to use reputable public buses. If this is the case, this service is what we call semi door to door.
7. WHO DO I CONTACT IF I HAVE ANY QUESTIONS?
The Alaturka office is open daily from 8.30am to late (very late especially in peak season.) You can contact us by Phone, Fax, Text, Msn, Skype or Free Call Back Service.  To see all contact details, please visit; http://www.alaturkacruises.com/contact-us-and-location.html
8. WHERE CAN I FIND MORE INFORMATION ON THE TOURS, CRUISES, HOTELS AND TRANSFERS?
For more information on all of the services on offer by Alaturka, please check out the following links:

For Blue Cruises & Yachting:
www.alaturkacruises.com
For Daily or Package tours, Ferries, Transfers and Accommodations: www.alaturkaturkey.com
Fethiye Guesthouse: www.fethiyeguesthouse.com
9. AM I ABLE TO CHANGE ANY OF MY BOOKINGS IN BOOKING MANAGER?
The simple answer is yes, provided you have not completed Step 4 ‘Complete.’ During any stage of using Booking Manager, you can go back to Step 1 ‘Services’ and change, add, delete your bookings.

Once payment has been made, you will be unable to change your bookings on Booking Manager. If your plans change, and you wish to postpone, or change your booking, you will be required to contact us directly via email, in order for us to process your changes. A fee may be applicable.